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Legal
These policies govern day-to-day studio operations and your membership at Charis Pilates + Wellness.
Drop In – Purchase is made for a specific class. Cancelling class 12 hours prior (or more), you will receive a refund for your payment. Late cancelling (cancelling class 12 hours or less before), you will not receive a refund.
5 Pack – 5 classes expire in 2 months and is not a recurring charge. Any unused credits will expire when package expires. No extensions permitted. If you are interested in “Auto reloading” there is a discount available.
10 Pack – 10 classes expire in 3 months and is not a recurring charge. Any unused credits will expire when package expires. No extensions permitted. If you are interested in “Auto reloading” there is a discount available.
4 or 8 Class Membership – MONTHLY RECURRING CHARGE. You receive classes on your bill date (the date you sign up for a membership). Your credits expire every month and do not roll over. You can book 90 days in advance.
Unlimited – MONTHLY MEMBERSHIP RECURRING CHARGE. Come as much as you want but limit to 2 classes per day. You can book 90 days in advance.
Club 22 Annual Membership – Come as much as you want but limit to 2 classes per day. You can book 90 days in advance.
Please be aware when you change your membership (either upgrade or downgrade), after your payment has gone through all your future classes will be canceled and need to be rebooked. Your new plan will go into effect at the new billing period. We require a 48 hour notice to make any changes to your membership.
Founding Members: If you upgrade your membership, the founding member rate will still apply. If you downgrade, the new customer pricing will be implemented.
You can pause/freeze your monthly membership at any time. You can pause a minimum of 14 days at a time. If your membership is paused, you will not be able to use credits or book any classes. Any unused credits prior to the pause will be placed back onto your account when the pause is removed. We require a 48 hour notice to pause your membership. Maximum pause is 3 months unless arrangements have been made directly with the studio management.
We require a 30 day written notice to cancel your membership. We will not refund the payment once it has gone through. Any unused credits will terminate when the membership terminates.
You must double check your Walla app or log into your account through the website before showing up for class. DO NOT check your personal calendars. We will not allow switching class times if you show up at the wrong time.
We will attempt to run your credit card 3 times. If the payment does not go through after the 3rd attempt, your account will be suspended until full payment has been made. This includes monthly membership fees and ANY late cancel or no show fees. All scheduled classes will be cancelled and you will be unable to book any future classes.
If you are going to be 10 minutes late (or more) for your class, you will forfeit your spot in class. If there is anyone waiting, they will be given your spot.
There will be no penalty if you cancel your class 12+ hours before the scheduled time. Canceling within 12 hours of the scheduled class will have the following penalties:
NO SHOWS (scheduled in class and does not show up):
CANCELLING CLASS VIA EMAIL, TEXT, PHONE CALL, OR SOCIAL MEDIA is NOT an acceptable way to cancel your class. If you do not log in to your account and cancel your class, you will be marked as a no show and charged $20 or lose a credit. Please log in to your account via the website or the app and cancel class if you cannot attend.
We require a doctor’s note before returning to class if surgery or a serious injury has occurred.
If you have canceled or no showed class 3 times in a row (consecutively), we will reserve the right to remove you from any class that has a waitlist. We will do so at least 12 hours before class so someone else can get in.
Our scheduling system is called Walla. Using the Walla app is very easy! Download the app now to make booking classes easier!
We suggest arriving 10 minutes before your class starts. When coming in for class, if the current class has not ended yet please keep talking volume to a minimum. Wait to pick your reformer until class has completely ended, including cleaning. Silence the ringer on cell phones.
GRIP SOCKS ARE REQUIRED FOR ALL CLASSES. Wear comfortable clothing to class such as leggings or yoga pants and a comfortable shirt. Do not wear anything that will snag, tear, or rip the equipment. We reserve the right to ask anyone to leave class immediately if you do not have socks or have anything on that will damage the equipment.
We encourage the waitlist. IT WORKS! If you are signed up on the waitlist and number 1 in place, once someone cancels, you will automatically be put into the class without approving it. You will receive a confirmation email (or text if you opt into texting) that you have been booked into that class. Someone will need to cancel at least 90 minutes before class for you to automatically be placed in. If there is a cancellation within 90 minutes of the class you will not be placed in automatically. If you would like to attend that class you will need to book yourself in. If you change your mind, please make sure you remove yourself from the waitlist or you will be counted as a no show.
If you waitlist multiple classes, it is your responsibility to check your schedule. You will get into multiple classes this way. If you get into classes and cannot attend them, you will be charged accordingly.
If you are the only person scheduled in a class, that class is subject to be cancelled without question. You will be notified by email and text if your class has been cancelled.
You are able to take 2 classes per day, maximum. If you book more than 2 classes, you will be cancelled out of any remaining. We will choose which class(es) to cancel you out of. If you are scheduled into 2 classes and have waitlisted yourself, we will remove you from the waitlist.
Please inform your instructor of all injuries and limitations you have (pregnancy, osteoporosis, knee replacement, etc.). The instructors are trained to help with modifications if necessary. Also inform your instructor if something hurts unexpectedly during class so they can assist in modifying. If they are unaware, they cannot help you. Respect all instruction your teacher has given you including spring setting. You are not to deviate from what your instructor is guiding you to do. If you have taken it upon yourself to do a spring setting or move outside of the instructor’s suggestion, you are assuming full responsibility for injury to yourself.
We will reserve the right to terminate any member if deemed necessary.
Do not bring children or pets with you to class. If you do not have a babysitter or pet sitter, you will need to cancel your class.
Minors 16 years of age and above are able to attend class with a parent or guardian. A parent will need to sign a parental consent waiver in order for the minor to attend class.
We have a lost and found basket in the back of the studio. We place any items we find in there. After 90 days any unclaimed items will be donated.
Refer a friend to us! If they sign up for a monthly membership, we will place a $15 credit onto your account to be used toward merchandise.
A discount will be applied to recurring memberships for military (active and veteran) and their spouses.
The following terms govern your legal relationship with Charis Pilates + Wellness, including website use, liability, and dispute resolution.
Welcome to Charis Pilates + Wellness ("Charis," "we," "us," or "our"). By accessing or using our website at charispilates.com, booking classes, purchasing memberships, or using any of our studio services, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using our services.
By accessing our website or using our services, you confirm that you are at least 18 years of age (or have the consent of a parent or guardian), have read and understood these Terms, and agree to be legally bound by them. If you do not agree, please do not use our services.
Charis Pilates + Wellness offers Reformer Pilates classes, wellness services (including Infrared Sauna, Cryotherapy, and Power Plate), teacher training programs, and related fitness and wellness services at our studio locations in Poway, Escondido, and Scripps Poway, California.
Participation in Pilates and wellness services involves physical activity and inherent risks of injury. By participating, you acknowledge and voluntarily assume all such risks. You represent that you are in good physical health and have no medical condition that would prevent safe participation. You agree to inform your instructor of any injuries, health conditions, or limitations prior to class.
Charis Pilates + Wellness is not responsible for any injury, illness, loss, or damage arising from your participation in our services. You are encouraged to consult your physician before beginning any new exercise program.
To the fullest extent permitted by applicable law, Charis Pilates + Wellness, its owners, instructors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to your use of our services, including but not limited to personal injury, property damage, or loss of data. Your sole remedy for dissatisfaction with our services is to discontinue use.
We are committed to maintaining a welcoming, inclusive, and respectful environment. All clients are expected to:
Charis Pilates reserves the right to refuse service or revoke membership to any individual who violates our code of conduct, without refund.
All content on our website, including text, images, logos, videos, and class programming, is the property of Charis Pilates + Wellness or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You may not use our site to transmit harmful, offensive, or unauthorized content, or to attempt to gain unauthorized access to any part of our systems.
Our website may link to third-party websites or services (including our booking platform and social media). We are not responsible for the content, privacy practices, or terms of those third parties. Links do not constitute endorsement.
Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in San Diego County, California.
If you have questions about these Terms, please contact us: