Privacy Policy

Charis Pilates + Wellness ("Charis," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at charispilates.com, use our booking system, or interact with us in connection with our studio services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and mailing address provided when you register, book a class, or contact us.
• Account & Booking Data: Class reservations, membership details, payment history, and attendance records processed through our third-party booking platform (Walla).
• Payment Information: Credit or debit card details are collected and processed by our payment processor. We do not store full card numbers on our servers.
• Communications: Messages, inquiries, or feedback you send us via email, contact forms, or social media.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically via cookies and analytics tools.
• Health-Related Information: Injury history or health disclosures you voluntarily provide to help us tailor instruction to your needs.

2. How We Use Your Information

We use the information we collect to:

• Process class bookings, memberships, and payments.
• Communicate with you about your account, reservations, and studio updates.
• Send promotional emails and newsletters (you may opt out at any time).
• Improve our website, services, and customer experience.
• Comply with legal obligations and enforce our policies.
• Respond to inquiries and provide customer support.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may control cookie preferences through your browser settings. Disabling cookies may affect certain features of the site.

We may use third-party analytics services (such as Google Analytics) that collect, monitor, and analyze usage data. These services have their own privacy policies governing their use of such information.

4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted vendors who assist us in operating our website, booking platform, payment processing, and email communications, subject to confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. You may request deletion of your data at any time (see Section 7).

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link in any email we send.
• California Residents: Under the California Consumer Privacy Act (CCPA), California residents have additional rights including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites, including our booking platform and social media pages. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: